Frequently Asked

Questions

We’ve collected the most commonly asked questions below, but if you have any specific queries not answered here, don’t hesitate to get in touch.

Yes, ISO 9001:2015 and ISO 17025. Read more:

We offer SaaS solutions for shipment, facility and automated end-to-end monitoring of GxP critical operations. Read more about our solutions here

We have over 30 years of experience in temperature control and actionable supply chain insights. Our offer of SaaS, data loggers and services have been developed in close collaboration with the life science industry to ensure safe and sustainable end-to-end drug delivery. Today, over 20,000 users in 150 countries use TSS solutions. Read more about TSS here

Our solutions are designed based on the requirements of our life science customers, and our solutions are used for GxP compliant release of goods. Our software complies with 21 CFR Part 11 and GAMP standards.

Our software is under 24/7 monitoring, with full redundancy and backup. We are proud to have a track record of 100% uptime. We offer different levels of SLA (service level agreements) with regards to response times, RTO and RPO, dependent on your needs.

Yes, one of our specialist areas is integrations with 3rd partner software for operational efficiencies and cost savings. We have experience of integrating several ERP, IRT, Freight Forwarders, WHM-systems and more. Read more about our integrations here.

We offer a broad range of strategic and operational services, such as 24/7 monitoring and intervention of shipments, calibration services, business analytics and insights for cost savings.

Yes, our 24/7 Control Tower services compose of a range of services configurable for each client’s need, and span over vendor managed inventory, reverse logistics of used devices to intervention. It can be used with any of our hardware technologies but is most requested for shipments under the surveillance of active loggers (Bluetooth, GPS, Cellular network). Read more about our services here

Yes, TSS operates a calibration lab certified to ISO17025 but also works with other ISO certified partners. Read more about our calibration services here

You can get in touch with our customer services here

We offer a broad range of data loggers for both shipment and facility monitoring that capture data on location, temperature, humidity and other conditions. They transmit data in different ways, from common USB upload to active transmission via Bluetooth or Cellular network, as well as location over GPS. Read more about our data loggers here

Yes, we offer a broad range of our own hardware but also integrate 3rd party data loggers from qualified suppliers into our technology-agnostic platform. Read more about our SaaS platform here

Yes, read more about our data loggers here

We support all modes of transportation, from road and rail over sea and air—Independent of the length of shipment and the regulatory requirements, such as IATA approval.

We offer SaaS solutions for shipment, storage and end-to-end monitoring of GxP critical operations. Read more about our packaged solutions here

Yes, we offer both real-time monitoring for shipment and storage, including software, data loggers and 24/7 Control Tower services, including device management and intervention. Read more about our real-time monitoring solutions here

We offer a broad range of strategic and operational services, such as 24/7 monitoring and intervention of shipments, calibration services, business analytics and insights for cost savings. Read more about our services here

If you would like to learn more about your solutions, please get in touch with our customer service here

Getting started with digitalization of temperature control with TSS solutions is often faster than expected, and we will guide your through the process of setup, configuration and process development. Read about how to get started here

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Whether you want to book a free demo or just want to discuss your options, we’re here to help. Get in touch today.